Exchange & Store Credit Policy

At Veloura World, we strive to provide premium quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we offer Exchange and Store Credit options under the following terms.

Return Eligibility

Returns or exchange requests must be made within the eligible return period after delivery.

To qualify:

• Products must be unused, unworn, and unwashed
• All original tags and packaging must be intact
• Products must be returned in their original condition

Veloura World reserves the right to reject returns that do not meet these conditions.

No Refund Policy

Please note:

• Monetary refunds will not be provided.
• Approved returns will only be processed as:
  • Store Credit
  • Product Exchange

Store Credit

Once the returned product is received and approved:

• Store Credit will be issued to the customer
• Store Credit can be used for future purchases on the website
• Store Credit is non-transferable and cannot be exchanged for cash

Exchanges

Customers may request an exchange for:

• Different size
• Different available product
• Alternative item of equal value

Exchanges are subject to product availability.

Non-Eligible Items

The following items may not be eligible:

• Used or damaged products
• Products without tags or original packaging
• Customized or altered items
• Final sale or promotional items (if applicable)

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear images of the issue for verification

Our team will review and assist accordingly.

Shipping for Returns & Exchanges

Customers may be responsible for return shipping charges unless the product received is incorrect or damaged.

Shipping charges paid during the original purchase are non-refundable.

Worldwide Delivery

Veloura World offers worldwide shipping and exchange support. Delivery timelines may vary depending on destination and courier services.

Policy Updates

Veloura World reserves the right to modify or update this policy at any time without prior notice.